ENTERPRISE DIGITAL TRANSFORMATION · PROGRAM MANAGEMENT

Ashish Ahuja

A CAREER, BY THE NUMBERS

$0M+ Total program value delivered
0+ Years leading delivery at scale
0+ People managed across all programs
0 Industries served

Director, Engagement Delivery — leading multi-million-dollar Salesforce, AI & cloud transformation programs for Fortune 500 organizations.

SCROLL

— PROFILE

A transformation leader who turns ambiguous, high-stakes programs into governed, on-time delivery — aligning executive stakeholders, global teams, and technology investment with the outcomes the business actually needs.

Program and product delivery leader with 17+ years leading and delivering cross-functional teams to translate complex needs into prioritized roadmaps and measurable outcomes — owning multi-million-dollar Salesforce, AI, and cloud transformations end to end, from strategy through go-live and post-launch support, across Fortune 500 organizations.

I read risk early, keep programs moving, and have the hard conversations before a small issue becomes an avalanche. I partner with clients and engineering on roadmap tradeoffs, mentor program managers, and align executives around data-driven delivery at scale.

01 — CAPABILITIES

What I bring to a program.

02 — SIGNATURE PROGRAM

The enterprise-scale transformation.

SIGNATURE PROGRAM
$25M+ ENTERPRISE PROGRAM · GLOBAL TIRE MANUFACTURER

A global CRM backbone, shipped release by release.

A multi-year, multi-cloud transformation modernizing how a global tire manufacturer sells and serves — spanning Sales, Service, and Experience Cloud workstreams on Data 360 and Agentforce AI, delivered as a disciplined cadence of production increments across regions, business units, and master data.

Sales Cloud Service Cloud Experience Cloud Data 360 Agentforce AI
PROGRAM VALUE$25M+
TIRE SALES▲ 10%
CASE-RESOLUTION TIME▼ 30%
PEOPLE MANAGED50+
CLIENT SCALE$20B+

03 — OTHER PROGRAMS

More programs, delivered.

SCROLL TO SEE MORE

CECONSUMER ELECTRONICS

Retail Media Transformation

A $4M+ enterprise transformation spanning five cross-functional workstreams for a global consumer-electronics retailer — driving operational efficiency and new revenue.

Media CloudService Cloud
$4M+PROGRAM VALUE
+15%AD REVENUE GROWTH
30+PEOPLE MANAGED
$41.5BCLIENT SCALE
UIUTILITY INFRASTRUCTURE

Field Service Modernization

A Salesforce Field Service digital transformation for a Fortune 500 utility infrastructure company — optimizing field operations, scheduling, and mobile workflows end to end.

Field ServiceMobileService Cloud
$3MPROGRAM VALUE
+20%SLA ADHERENCE
30+PEOPLE MANAGED
$2.9BCLIENT SCALE
ENENERGY

Loyalty Mobile Launch

A Salesforce-powered loyalty mobile app delivered with a matrixed team of 30+ internal and vendor professionals — launched to immediate, large-scale adoption.

MobileLoyalty ManagementService Cloud
$2MPROGRAM VALUE
50K+WEEK-ONE SIGN-UPS
30+PEOPLE MANAGED
$10B+CLIENT SCALE
PHPHARMA

Global Pharmaceutical Transformation

A Salesforce Health Cloud transformation for a $40B+ global pharmaceutical company — improving patient service processes and the overall patient experience.

Health CloudService CloudData Migration
$8MPROGRAM VALUE
30%PATIENT ADHERENCE INCREASE
80+PEOPLE MANAGED
$40B+CLIENT SCALE
HCHEALTHCARE

Health Cloud Implementation

Two Agile engineering and design teams delivering a $1.8M Health Cloud implementation for a $50B+ U.S. healthcare organization — coordinating priorities across cross-functional stakeholders.

Health CloudService Cloud
$1.8MPROGRAM VALUE
2×AGILE DELIVERY TEAMS
20+PEOPLE MANAGED
$50B+CLIENT SCALE
AUINSURANCE

Accelerated Underwriting

A $4M+ Accelerated Underwriting transformation delivered across a 15-member global team spanning the U.S. and India — coordinating Agile delivery across time zones.

InsuranceUnderwriting
$4M+PROGRAM VALUE
80%UNDERWRITING DECISION IMPROVEMENT
30+PEOPLE MANAGED
$3B+CLIENT SCALE

04 — VOICES

What leaders say.

“Ashish stands out for his effortless management of complexity, his ability to establish critical trust with the main sponsor early, and his strength in holding the difficult conversations that drive clear decisions and forward momentum.”

— SENIOR DIRECTOR, DAM TEAM MANAGER

Program Leadership & Ease

Runs complex, multi-team programs with a calm hand — nothing feels harder than it needs to be.

Trusted Advisor Status

Earns a seat at the table early and keeps it — sponsors treat him as an extension of their own team.

Accountable Communication

Transparent on status, risk, and financials — no surprises, no spin.

Team Accountability

Holds delivery teams to committed timelines while keeping morale and trust intact.

FULL REFERENCES AVAILABLE ON REQUEST

05 — EXPERIENCE

The work, in chapters.

AUG 2022 — PRESENT CURRENT

Engagement Delivery Director

Salesforce

  • Led a $25M+ enterprise digital transformation for a global tire manufacturer — automation, AI adoption and a multi-cloud strategy modernizing sales, service, marketing and operations — contributing to a 10% increase in Consumer Tire Sales in North America.
  • Spearheaded a $4M+ transformation for a global consumer-electronics retailer across five workstreams, cutting operational costs 15% and lifting advertising revenue 15%.
  • Directed a Salesforce Field Service transformation for a Fortune 500 manufacturer, improving SLA adherence 20%.
  • Managed cross-functional teams of 30+ to launch a Salesforce-powered loyalty mobile app for a global oil & gas conglomerate — 50,000+ registrations in week one.
  • Revitalized underperforming programs through executive alignment, stronger governance, Agile delivery and AI-driven solutions.
MAY 2019 — AUG 2022

Senior Consultant / Program Manager

Deloitte

  • Led a cross-functional Salesforce Health Cloud transformation for a global pharmaceutical company, improving patient-service processes and experience.
  • Spearheaded a 12-member engineering team through a critical data migration for a $3M+ Health Cloud implementation supporting a $10B+ global pharma company — seamless migration, minimal disruption.
  • Directed two Agile teams to deliver a $1.8M Health Cloud implementation for a $50B+ U.S. healthcare organization, on time.
  • Managed a $4M+ Accelerated Underwriting transformation for a leading life insurer across a 15-member global team spanning the U.S. and India.
  • Partnered with executives, product owners and architects to align delivery roadmaps with strategy; established governance, milestones and executive status reporting.
NOV 2016 — SEP 2018

Senior Project Manager

FairWarning

  • Managed 15+ complex $300K–$500K implementations simultaneously in a virtual environment, each spanning months with deeply technical components.
  • Owned scope documents, kick-off and scope calls, and end-to-end project timelines.
  • Strategized delivery models at the engagement level while assisting teams hands-on in technical solution architecture.
  • As Scrum Master, used velocity, burndown and cycle-time metrics to coach teams to higher performance.
  • Drove post-implementation training and support; streamlined client IT tooling — exceeding expectations and winning renewal business.
SEP 2012 — NOV 2016

Agile Project Manager

FairWarning

  • Led delivery of 130+ enterprise software-upgrade projects, moving healthcare organizations onto the latest patient-privacy monitoring platform.
  • Directed data-migration initiatives spanning 30M+ patient records across 30+ healthcare organizations with full data integrity.
  • Served as Scrum Master, facilitating ceremonies and continuous improvement.
  • Enabled clients to reach HIPAA compliance under aggressive timelines, avoiding regulatory penalties.
  • Redesigned the upgrade process, cutting implementation timelines by 50%.
NOV 2007 — JUL 2011

Software Engineer

Tata Consultancy Services

  • Designed and built enterprise web applications with Java, JSP, Servlets, JavaScript, MySQL and Oracle for business-critical operations.
  • Partnered with stakeholders to analyze legacy systems, define requirements, write user stories and support testing across the SDLC.
  • Delivered software end-to-end — design, development, testing and deployment — improving processes through automation.

06 — CREDENTIALS

Education & certification.

EDUCATION

M.S., Management Information Systems

University of South Florida · Tampa

DEC 2012 · GPA 3.88 / 4.0

B.E., Electronics & Communication Engineering

Lakshmi Narain College of Technology · India

JUL 2007 · 80%

CERTIFICATIONS

PMI Scrum Alliance Scaled Agile Salesforce
PMP

PMP®

PMI · Jan 2016

ACTIVE
ACSM

Advanced Certified Scrum Master

Scrum Alliance · Mar 2022

ACTIVE
SA

SAFe Agilist

Scaled Agile · Sep 2020

ACTIVE
AIA

Certified AI Associate

Salesforce · Dec 2023

ACTIVE
CDA

Certified Data Architect

Salesforce · Jun 2024

ACTIVE
ADM

Certified Administrator

Salesforce · Dec 2020

ACTIVE
ABR

Certified App Builder

Salesforce · May 2021

ACTIVE
SCC

Sales Cloud Consultant

Salesforce · Aug 2022

ACTIVE
SVC

Service Cloud Consultant

Salesforce · Sep 2022

ACTIVE

TECHNICAL

CRM
Salesforce · Health Cloud
LANGUAGES
Java · J2EE · C++
DATA
MySQL · Oracle
SCRIPTING
Shell · JavaScript
WEB
HTML · CSS
TOOLS
JIRA · VersionOne · Confluence